Frequently Asked Questions
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Can I customize my jewelry order?
Yes, we offer customization options for some of jewelry pieces. Contact with customer service for more details on how to place a custom order.
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Do you offer gift wrapping or special packaging?
Yes, we offer gift wrapping and special packaging options.
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Do you offer Tax-Free Shopping?
Yes, we offer tax-free shopping through Global Blue in our physical store. If you are a non-EU resident and spend more than 200 SEK in a single transaction, you are eligible for a tax refund. Please ask our seller for a Global Blue tax-free form at checkout.
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Do you ship internationally?
Yes we do.
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How can I contact Amber Room for support?
For any questions or support, you can contact us via email at info@amberstockholm.se .
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How do I care for my Amber Room jewelry?
To keep your jewelry looking its best, avoid exposure to chemicals and store it in a dry place. Clean it gently with a soft cloth.
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How is my personal information used?
We collect personal information necessary to fulfill orders, provide customer support, and comply with legal obligations. We may share your information with trusted third parties, such as delivery companies, and retain your data for up to 10 years as required by local legislation.
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How long does it take to process and ship my order?
Orders are typically processed within 1-3 business days. Shipping times vary depending on the destination and shipping method chosen at checkout. You will receive a confirmation email with tracking information once your order has been shipped.
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What are my rights regarding my personal information?
Customers in the EU have the right to access, change, restrict, or delete their personal information. You can also object to the processing of your information or unsubscribe from marketing messages. Contact Amber Room directly to exercise these rights.
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What is your return policy?
Items can be returned within 14 days of delivery if they are unworn and not personalized.
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What materials are used in Amber Room jewelry?
Amber Room specializes in hand-made jewelry using Baltic amber, sterling silver, gold-plated sterling silver, natural pearls, mother of pearl, onyx.
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What payment methods do you accept?
Amber Room accepts various payment methods including credit/debit cards, klarna. For more details, please refer to the payment options during checkout.
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What should I do if my order arrives damaged or defective?
If your order arrives damaged or defective, contact Amber Room's customer service immediately. They will provide instructions on how to return the item and receive a replacement or refund.