Policy & Shipping
Confirmation
Once we have received an order from you, we'll email you a confirmation to the address provided. It is therefore important that you enter the correct e-mail address when placing an order. Save this confirmation for future reference.
Shipping and Delivery
We aim to deliver your order as soon as possible. Estimated delivery times within Europe range from 3-5 business days, and 5-10 business days outside Europe. VAT is not included outside the EU. Once shipped, we'll provide a tracking number.
Customs and Import Taxes:
Buyers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.
Uncollected Shipments
If you fail to collect your parcel within the specified time, we'll charge for return shipping, administrative fees, and new shipping costs.
Exchanges and Returns
We offer a full refund within 7 days if the product is unused and in like-new condition. Used items may incur a deduction. Contact us within 7 days of delivery to initiate a return. You're responsible for return shipping and customs charges (for non-EU customers). Please use registered shipping for tracking and provide evidence of shipment.
Privacy Policy
Your privacy matters to us. We are committed to protecting your personal information and maintaining the highest standards in handling it. Our Privacy Policy explains how we collect, use, and safeguard your data.
General
By using our website https://amberstockholm.se & https://amber-room.se, whether as a registered user, account holder, or visitor, you agree to the processing of your Personal Data as outlined here. Personal Data includes any information that can identify you directly or indirectly. The website uses Google Analytics as its primary analysis tool. The cookies that Google Analytics uses on this website store information about: the time when you first visited the website, the time of your most recent visit to the website, the start time of your current visit, the number of times you have visited the website, a unique ID for your browser, how you found the website (traffic sources)
Collection Personal Data
All Personal Data collected by Amber Room AB is stored and processed within the EU/EEA. We will retain and process your data as long as you have an account with us or make purchases on the website, unless you request removal in writing or as required by law. We only collect personal data that you provide to us when you register, fill out forms or send emails, when you order products or services, make inquiries about ordered material, or similar when you choose to provide the information to us. This includes details like your name, address, email, and purchase history.
Transferring Personal Data to Third Parties
We do not sell, share, or rent out your Personal Data without your consent. Your information may be shared with related companies, partners, or authorities only for specified purposes.
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Service providers: We may share your information with trusted third parties who help us provide services like deliveries.
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Business transfers: If we sell or merge our business, we may share your information as part of that process.
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Compliance with laws: We may share your information if required by law or to protect our customers and others from fraud or harm.
Cookies
We use cookies to improve your user experience and collect data for website analysis. You can adjust your device settings to refuse cookies, but this may affect certain features of the website.
Your rights
If you live in certain places like the EU, you have rights concerning your personal information. Some of these rights apply generally, while others apply only in specific cases. Here are the rights you have:
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Access: You can ask to see and get a copy of the personal information we have about you by contacting us.
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Change, limit, delete: You can also ask to change, limit our use of, or delete your personal information. We'll usually delete your information upon request, except in cases where we're required to keep it for legal reasons.
Reservation
Amber Room may cancel orders without notice. We also reserve the right to correct any errors in images or text on the website, including descriptions, specifications, and prices. If there's an incorrect price for a product you ordered, we'll inform you and wait for your approval of the corrected price before proceeding with your order.
Payment
We accept the following forms of payments:
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Klarna
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VISA/MASTERCARD
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American Express
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Swish
Important
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The price listed is for a single piece of jewelry. Other jewelry shown in images is not included and is for demonstration purposes only.
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Amber varies in color due to its natural origin. The piece you receive may differ slightly in color, pattern, or shade from the pictures.
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Colors may appear differently on different computer screens. If you're unsure about the shade or exact color of an item, feel free to contact us for clarification.
Contact information
If you want to get in touch with us, the easiest way is to send an e-mail to info@amberstockholm.se or visit us Amber Room AB Köpmangatan 16, 11131 Stockholm.