Frequently Asked Questions
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Are the products and services the same on www.amber-room.se?
Yes, we offer the same high-quality products and services on www.amber-room.se. You will find all the items you love, along with new additions and improvements.
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Are there any additional fees when returning an item?
Yes:
- A restocking fee of 10% of the item price (minimum 10€) applies.
- For customers outside the EU, additional customs or declaration fees may apply. These are not refundable.
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Can I customize my jewelry order?
Yes, we offer customization options for some of jewelry pieces. Contact with customer service for more details on how to place a custom order.
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Can I exchange an item instead of returning it?
Currently, we do not offer direct exchanges. Please return the item and place a new order.
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Can I return an item?
Yes! We accept returns of unworn and non-personalized items within 14 days after delivery.
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Do I have to pay for return shipping?
Yes. Return shipping costs are covered by the customer. We recommend using a registered trackable service.
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Do you offer gift wrapping or special packaging?
Yes, we offer gift wrapping and special packaging options.
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Do you offer Tax-Free Shopping?
Yes, we offer tax-free shopping through Global Blue in our physical store. If you are a non-EU resident and spend more than 200 SEK in a single transaction, you are eligible for a tax refund. Please ask our seller for a Global Blue tax-free form at checkout.
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Do you offer VOEC sales to Norway?
Yes, we are registered for VOEC (VAT On E-Commerce) and deliver to Norway without additional customs charges. All VAT is included at checkout.
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Do you ship internationally?
Yes we do.
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How can I contact Amber Room for support?
For any questions or support, you can contact us via email at info@amberstockholm.se .
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How do I care for my Amber Room jewelry?
To keep your jewelry looking its best, avoid exposure to chemicals and store it in a dry place. Clean it gently with a soft cloth.
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How do I start a return?
Please contact us at info@amberstockholm.se within 7 days of receiving your order. We'll guide you through the process.
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How is my personal information used?
We collect personal information necessary to fulfill orders, provide customer support, and comply with legal obligations. We may share your information with trusted third parties, such as delivery companies, and retain your data for up to 10 years as required by local legislation.
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How long does it take to process and ship my order?
Orders are typically processed within 1-3 business days. Shipping times vary depending on the destination and shipping method chosen at checkout. You will receive a confirmation email with tracking information once your order has been shipped.
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How soon will I get my refund?
Refunds are issued within 14 days of receiving the returned item in its original condition.