Frequently Asked Questions

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Can I customize my jewelry order?
Yes, we offer customization options for some of jewelry pieces. Contact with customer service for more details on how to place a custom order.
Do you offer VOEC sales to Norway?
Yes, we are registered for VOEC (VAT On E-Commerce) and deliver to Norway without additional customs charges. All VAT is included at checkout.
Will my account and order history be available on www.amber-room.se?
Yes, all your account information and order history have been seamlessly transferred to www.amber-room.se. If you cannot access your account, you may need to reactivate it. Follow these steps to reactivate your account:
1. Request a Reactivation Email: Visit the Request Reactivation Page and submit your email address. If your email is associated with an inactive account, a reactivation link will be sent to your inbox.
2. Check Your Email for the Reactivation Link: Look for an email with the subject "Reactivate your account." Click the link in the email to proceed.
3. Reset Your Password: If the reactivation is successful, you will be redirected to reset your password. Visit the Reset Password Page and create a new password.
4. Log In to Your Account: After resetting your password, log in using your updated credentials at Log In to Your Account.