Frequently Asked Questions
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Do you offer gift wrapping or special packaging?
Yes, we offer gift wrapping and special packaging options.
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Do you offer Tax-Free Shopping?
Yes, we offer tax-free shopping through Global Blue in our physical store. If you are a non-EU resident and spend more than 200 SEK in a single transaction, you are eligible for a tax refund. Please ask our seller for a Global Blue tax-free form at checkout.
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How can I contact Amber Room for support?
For any questions or support, you can contact us via email at info@amberstockholm.se .
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How do I care for my Amber Room jewelry?
To keep your jewelry looking its best, avoid exposure to chemicals and store it in a dry place. Clean it gently with a soft cloth.
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How is my personal information used?
We collect personal information necessary to fulfill orders, provide customer support, and comply with legal obligations. We may share your information with trusted third parties, such as delivery companies, and retain your data for up to 10 years as required by local legislation.
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What are my rights regarding my personal information?
Customers in the EU have the right to access, change, restrict, or delete their personal information. You can also object to the processing of your information or unsubscribe from marketing messages. Contact Amber Room directly to exercise these rights.
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Why was www.amberstockholm.se moved to www.amber-room.se?
We have rebranded and consolidated our online presence to better serve our customers. All the products and services you love are now available at www.amber-room.se.