Frequently Asked Questions
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What are my rights regarding my personal information?
Customers in the EU have the right to access, change, restrict, or delete their personal information. You can also object to the processing of your information or unsubscribe from marketing messages. Contact Amber Room directly to exercise these rights.
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What are the customs/import fees for non-EU returns?
Customers outside the EU may be charged:
- Declaration fee (approx. 8.69 – 14.5€)
- Import VAT (up to 21% of the item value)
- Duty charges (up to 2.5% if item value > 150€)
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What if the item is damaged or incorrect?
If you received a damaged or wrong item, please contact us immediately at info@amberstockholm.se with a photo. We'll take care of it quickly.
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What is your return policy?
Items can be returned within 14 days of delivery if they are unworn and not personalized.
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What items are not eligible for return?
Items that are:
- Worn or used
- Personalized/custom-made
- Returned after the allowed return window
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What materials are used in Amber Room jewelry?
Amber Room specializes in hand-made jewelry using Baltic amber, sterling silver, gold-plated sterling silver, natural pearls, mother of pearl, onyx.
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What payment methods do you accept?
Amber Room accepts various payment methods including credit/debit cards, klarna. For more details, please refer to the payment options during checkout.
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What should I do if my order arrives damaged or defective?
If your order arrives damaged or defective, contact Amber Room's customer service immediately. They will provide instructions on how to return the item and receive a replacement or refund.
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Why was www.amberstockholm.se moved to www.amber-room.se?
We have rebranded and consolidated our online presence to better serve our customers. All the products and services you love are now available at www.amber-room.se.
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Will my account and order history be available on www.amber-room.se?
Yes, all your account information and order history have been seamlessly transferred to www.amber-room.se. If you cannot access your account, you may need to reactivate it. Follow these steps to reactivate your account:
- Request a Reactivation Email: Visit the Request Reactivation Page and submit your email address. If your email is associated with an inactive account, a reactivation link will be sent to your inbox.
- Check Your Email for the Reactivation Link: Look for an email with the subject "Reactivate your account." Click the link in the email to proceed.
- Reset Your Password: If the reactivation is successful, you will be redirected to reset your password. Visit the Reset Password Page and create a new password.
- Log In to Your Account: After resetting your password, log in using your updated credentials at Log In to Your Account.